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Redeemer
Joined: 08 Oct 2009
Posts: 1
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 Posted: Wed Oct 14, 2009 12:22 am Post subject: Warning about TTM Guitars |
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This is a word of warning for anyone considering dealing with TTM Guitars, based in California.
Over 6 months ago I contacted them about a custom order. The details were agreed and I was invoiced for $425 which I paid up front (in hindsight this was pretty stupid). I also sent some parts to be included in the build including a schaller trem and pickups worth $250.
I was promised it would be completed in a month, but heard nothing in that time. A few more months passed and I was given excuse after excuse why the guitar wasn't completed by 'different' people. In every email they would say "we need three more weeks to complete but it will be worth the wait".
The only communication I had with them was when I sent emails and phone calls where I had to initially pretend to be somebody else just to get through. Eventually I received an email from 'TTM customer services' saying there was a 3 month back order and I could either wait or have a refund.
I contacted them saying I wanted a refund and my parts back. A month passed - nothing. Another month passed - nothing. To cut a long story short I only managed to get the parts back and my money refunded because I reported it to the police and threatened legal action.
So my advice is do not deal with TTM Guitars. They are an incompetent bunch of fools. They don't care about the customer, just the money. The owner Lance is a complete liar and little more than a crook.
If you do a bit of research (which I should have done beforehand) then you'll find many other people that have had the same experience as me. TTM are efficient and friendly until they get your money, then it all changes. |
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Lacool
Joined: 05 Nov 2009
Posts: 1
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| Posted: Thu Nov 05, 2009 11:59 pm Post subject: |
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| I heard some stories similar to yours, I bought a TTM Slayer from the Australian Distributor, I got it real cheap cause they just wanted to get out of them cause they had been shafted by TTM apparently. The guy told me they had paid for a Mark Kendall when they first came out, and never got it, paid the money up front and never saw a thing, pretty bad when they screw their own distributors over. |
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ttmsrfake1
Joined: 25 Sep 2011
Posts: 2
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| Posted: Sun Sep 25, 2011 4:30 am Post subject: |
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| Are the TTM's supposedly made in California, USA still made in China? I have referrals stating that some if not all TTM guitars are primarily made in China. Please contact me for more information. Not sure what is going on now with the company, but my guitar I purchased from the company was almost 100 percent made in China, per my contacts, and another source. Im very upset about this, and should all owners of TTM guitars. From what Ive been told, this guitar company has been screwing people, sayimng made in the USA, but actually mostly made in CHINA. BUYER BEWARE |
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