Guitarsite Forums Guitar Discussion Guitar BEHRINGER FCB1010 AND SOFTWARE AMP SIMULATORS Reply To: BEHRINGER FCB1010 AND SOFTWARE AMP SIMULATORS

#74357
StellarSam
Member

I have some experience with MIDI pedals and Behringer. My reply is simply “GOOD LUCK!” I have a Behringer rackmount effects processor DSP2024. I wanted to use it with a midi pedal i have, made by ART, the X-15. The hassle I had trying to get them to talk totally put me off Behringer. I wont buy anything from those losers again! (I did have a previous bad experience with a small Behringer mixer as well.)
When they wouldn’t talk, I contacted both manufacturers. It took B. weeks of repeated questions just to get them to respond correctly. Their program (not people!) couldn’t parse my question properly and kept giving answers to questions I didn’t ask. Then their final reply was that “it works with our (over-priced) pedal” (so buy one). So they posted my problem on their board and claimed it ‘solved’. What freakin nerve!
With ART, on the other hand, I got a response almost immediately. A real person emailed me! Even tho the pedal had not been in production for years, I was treated like a valuable customer! He was even willing to open their archives and pull out the internal timing specs if I needed that info. We COMMUNICATED while I tried to figure the problem out.
At that point I bought a MIDI interface to my Mac and watched what was actually going on in the bus. Turns out that Behringer uses a non-standard bank-select protocol in their interface. This makes them incompatible with most other pedals out there and probably makes their pedals incompatible with other equipment. I can give the tech details but if you are trying to access program channels above the first 128 – forget it. Behringer screwed us all. Now I will be selling off my Behringer processor and NEVER BUYING THEIR GRAP AGAIN ! Any company that thinks the meaning of ‘customer-service’ is only to try to get us to buy more of their trash is black-balled in my book.
Sorry to rain on your hopeful parade but I figure a word of warning is better than seeing others go thru the same BS they gave me.
BS – ha – ya Behringer Systems – the meaning of BS